FREQUENTLY ASKED QUESTIONS

When my order will be processed?
When the order is placed, the order delivery time and date are stated on the confirmation form.

Can I cancel my order?
It is possible to cancel an order before the delivery time. To cancel your order, please drop us an email at feedback@weenza.com. If the order is already processed and delivered, it can no longer be canceled. After you have received the confirmation, please allow us 10 business days to transfer the amount back to your account.

How much will shipping cost me?
Shipping costs vary depending on the size, weight, and destination of the order placed. More information can be found on the product page.

When will you receive the invoice for my purchase?
The system will automatically generate the purchase invoice, you can download it from your account settings.

Where can you ship?
Currently our products can be shipped to all the states of the United States, Canada, and Mexico.

How can I track my purchase order?
Once we ship your order, you will receive an email or text message with a tracking number. You can use the tracking number to view the progress.

What payment methods do you accept?
We accept credit cards, debit cards, and PayPal.

How long does shipping take?
Depending on the destination, shipping costs vary. More information can be found on the product page.

Is there a surcharge for using a credit card?
There is no surcharge for using a credit card.

What are your return and exchange policies?
We offer a 30-day return and exchange policy on all our products. Conditions apply.

How to contact the customer service center?
Our customer service center can be contacted via email or phone.

What are your hours of operation?
Our customer service hours are Monday-Friday from 9 am-5 pm ET.